System Administration


System Administration

Meet the System Administration Team

Dominique Fabro

Dominique Fabro
System Administrator I
dominique.fabro@cito.gov.bz

Caleb Pena

Caleb Pena
System Administrator II
caleb.pena@cito.gov.bz

Myrna Waight

Myrna Waight
System Administrator II
myrna.waight@cito.gov.bz

Angel Ochoa

Angel Ochoa
System Administrator III
angel.ochoa@cito.gov.bz

Dominique Fabro

Dominique Fabro
System Administrator I
dominique.fabro@cito.gov.bz

Caleb Pena

Caleb Pena
System Administrator II
caleb.pena@cito.gov.bz

Myrna Waight

Myrna Waight
System Administrator II
myrna.waight@cito.gov.bz

Angel Ochoa

Angel Ochoa
System Administrator III
angel.ochoa@cito.gov.bz

The System Administrator’s Role

Strategic planning
  • Maintaining technical documentation of the operating systems in use
  • Keeping up to date on relevant and important technologies, such as disaster recovery methodologies
  • Developing policies, focusing on system security and documenting processes
  • Always trying to keep software up to date and implement new solutions to automate and make tasks easier.
Daily Activities
  • Providing an analysis of problems, and assisting with technical support on infrastructure issues
  • Installing, administrating, monitoring and troubleshooting systems and devices
  • Creating and maintaining virtual servers
  • Managing user accounts
  • User support
Other services provided:

Government Internet email

We provide internet emails for government employees that have rich features like all the popular email brands. This gives our public officers a secure government email account to communicate and makes communication professional versus using yahoo or Hotmail account. This also servers to show the contacts that the user is a certified employee of the ministry or department under which his domain falls under.

Microsoft Exchange

Users under the CITO network all have Exchange accounts for internal emailing and sharing of information and data. Exchange comes with features that are integrated into the Microsoft Office suite particularly MS Outlook (Calendar, tasks, public folders etc.)

Microsoft Lyncs

Users on the domain are also given Lyncs account to chat/communicate internally with one another across the WAN that spans the entire country. They can communicate via text, voice, or video format and can also share and collaborate their works with one another. Makes for a more user friendly environment.

Web Hosting

CITO provides web hosting for government and third party websites. Servers are maintained by our knowledgeable and capable Administrators on several different operating systems that include Windows and Linux environments.

Antivirus Protection/Security

CITO provides a robust system for security in terms of securing data and information. Computers are protected and updated from viruses. USB devices are monitored, emails are scanned and changes made on the system are logged. Hard drives can be encrypted to prevent theft and loss of data. New ways to improve and secure the system is always being worked on.

Security is a critical element of the CITO operations. The CITO Information Security Policies identifies the rules and procedures that all persons accessing the GoB WAN computer resources must adhere to in order to ensure the confidentiality, integrity, and availability of data and resources.

Furthermore, it puts into writing the CITO security posture, describes and assigns functions and responsibilities, grants authority to security professionals, and identifies the incident response processes and procedures. The headings for policy issues addressed are:

  • Securing hardware, peripherals and other equipment
  • Controlling access to information and systems
  • Processing information and documents
  • Purchasing and maintaining commercial software
  • Developing and maintaining in-house software
  • Combating cyber crime
  • Complying with legal and policy requirements
  • Planning for business continuity
  • Addressing personnel issues relating to security
  • Delivering training and staff awareness
  • Dealing with premises related considerations
  • Detecting and responding to Information Security incidents
  • Classifying information and data

Server Hosting Pricing

Note: Prices are per server

GOB Non-Profit Private
Server Hosting (annual fee) $1200 $1800 $2400
Technician (outside normal office hours)* Hourly Rate of $50
Virtualization

Our Administrators are experienced in virtualization and the different forms. Most of our servers and services are provided on a strong and fail safe system based on VMware technology. This makes our infrastructure simpler and more efficient. Applications get deployed faster. Performance and availability increase and operations become automated resulting in IT that’s easier to implement and less costly to own and manage.

Computer repairs and troubleshooting

Our team of administrators are well trained and provide tech support in areas of computer repair or troubleshooting, printer troubleshooting, network repairs and a whole other myriad of diagnosis. We are responsible for the maintenance of the computers on the network. Users can call or email at any time with a problem and an administrator or technician will be available to assist.

Our Technicians

Rafael Ramos

Rafeal Ramos
Technician
rafeal.ramos@cito.gov.bz

Eiber Navarrete

Eiber Naverette
Technician
eiber.naverette@cito.gov.bz

Bernard Young

Bernard Young
Technician
bernard.young@cito.gov.bz

Ernest Wade

Ernest Wade
Technician
ernest.wade@cito.gov.bz

Rafael Ramos

Rafeal Ramos
Technician
rafeal.ramos@cito.gov.bz

Eiber Navarrete

Eiber Naverette
Technician
eiber.naverette@cito.gov.bz

Bernard Young

Bernard Young
Technician
bernard.young@cito.gov.bz

Ernest Wade

Ernest Wade
Technician
ernest.wade@cito.gov.bz

OUR SERVICE PACKAGES

MAINTENANCE CLEANING SUPPORT
Pc Tune Ups Vacuuming Of System Unit Data Backup
Driver Updates Cleaning Monitor & Keyboard Data Recovery
Operating System Updates Organized Wiring Network Monitoring
Software Updates Clean & Re-seating of Ram Remote Support
Virus & Spyware Scan Cleaning of Fans & Heat Sink Server Configuration
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GOB WAN

The Government of Belize Wide Area Network (GoB WAN) has been implemented using state-of-the-art Software and Hardware. The key components are listed below:

The GoB WAN is a Windows based environment that utilizes Microsoft Windows 2000, XP, VISTA, and Server Operating Systems.

Office Automation is provided via Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint, Project, Publisher, FrontPage & Visio).

Enterprise Applications are INFOR SmartStream, CRC-Sogema SIGTAS, McAfee TEN, Symantec Backup, Kerio MailServer and Microsoft Exchange.

Microsoft SQL Server and Oracle are the RDBMS utilzed.

Servers, workstations and switches are standardized on DELL.

Routers, switches, extenders, other network electronics and related devices are from manufacturers such as Cisco Systems, DELL and Patton Electronics.

GOB WAN :: Platform

The Government of Belize Wide Area Network (GoB WAN) has been implemented using state-of-the-art Software and Hardware.
The key components are listed below:

The GoB WAN is a Windows based environment that utilizes Microsoft Windows 2000, XP, VISTA, and Server Operating Systems.

Office Automation is provided via Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint, Project, Publisher, FrontPage & Visio).

Enterprise Applications are INFOR SmartStream, CRC-Sogema SIGTAS, McAfee TEN, Symantec Backup, Kerio MailServer and Microsoft Exchange.

Microsoft SQL Server and Oracle are the RDBMS utilzed.

Servers, workstations and switches are standardized on DELL.

Routers, switches, extenders, other network electronics and related devices are from manufacturers such as Cisco Systems, DELL and Patton Electronics.