System Administration
Meet the System Administrators Team
Roles and Responsibilities
Strategic planning
- Maintain technical documentation of the operating systems in use.
- Keep up to date on relevant and important technologies, such as disaster recovery methodologies.
- Develop policies focusing on system security and documenting processes.
- Implementation & management of innovative solutions.
- Research, testing, and implementation of systems.
- Procurement of system hardware.
Daily Activities
- Installing, supporting, and maintaining servers and computer systems.
- System maintenance – Applying operating system updates, patches, and configuration changes.
- Managing system permissions and users accounts.
- Analyzing system logs and identifying potential issues.
- Troubleshooting and providing technical support.
- Backup and disaster recovery.
- Management of GOB DNS.
- Controlling access to information and systems.
- Virtualization.
- Endpoint security.
- Data loss prevention.
- Monitoring of system performance, uptime, health.
- Management of CITO Helpdesk System.
- Azure management.
- Authentication and authorization management.
- VSAN/SAN.
- Management of user accounts and passwords.
- Hosting.
- Physical security monitoring.
- Configuration management.
- Access rights review.
Services
Government Internet Email
We provide internet emails for government employees that have rich features like all the popular email brands. This gives our public officers a secure government email account to communicate and makes communication professional. This also servers to show the contacts that the user is a certified employee of the ministry or department under which his domain falls under.
Web Hosting
CITO provides web hosting for government and third party websites. Servers are maintained by our knowledgeable and capable administrators on several different operating systems that include Windows and Linux environments.
Server Hosting Pricing
Note: Prices are per server.
Technician needed outside normal office hours has a hourly rate of $50.
GOB
- Server Hosting
Non-Profit
- Server Hosting
Private
- Server Hosting
Previous Accomplishment(s)
- Network migrations.
- Server upgrades.
- Backup solution implementations.
- Email migrations.
- Surveillance system implementations.
- Migration of systems.
- VMs Replication.
- Replacement of EOL equipment.
Current Project(s)
- CITO Disaster Recovery Site.
- Customs Disaster Recovery Site.
- Mobile device management.
- Mobile device encryption.
- Upgrades of EOL systems.
- Replacement of EOL equipment.
- Expansion of hardware resources.
- Defender for Endpoint.
Meet the IT Technicians Team
Roles and Responsibilities
- Monitor, diagnose and troubleshoot problems within GOB equipment and systems.
- PC Management & Maintenance.
- Security Camera Management & Maintenance.
- Asset Management.
- Printer Management.
- CITO Help Desk Support.
- On-Site Technical Support for Hardware & Software.
- Provide Technical Advice, Recommendation & Consultancy for device procurement i.e.: Desktops, Laptops, Printers, Scanners, peripheral gadgets.
- Coordination of Network Lines installations.
- Installation of Network equipment (Switches, Routers, Wi-Fi Access Point).
| Maintenance | Cleaning | Support |
|---|---|---|
|
Pc Tune Ups |
Vacuuming Of System Unit |
Data Backup |
|
Driver Updates |
Cleaning Monitor & Keyboard |
Data Recovery |
|
Operating System Updates |
Cable Management |
Network Monitoring |
|
Software Updates |
Clean & Re-seating of Ram |
Remote Support |
Previous Accomplishment(s)
- Assisted BTL with Xorcom PBX Upgrade.
- Implementation of SCCM in GOB-WAN.
- GOB-WAN Windows OS Upgrades.
- Assisted with Technicalities during ICJ Referendum.
- Asset Management.
- Assisted with Relocation of the following offices:
- Central Health, Belize City
- Public Utilities, Belmopan
- Accountant General
- Magistrate Court, Belize City
- Belize Tax Service, Belize City
- Office of the Prime Minister, Belize City
Current Project(s)
PC Maintenance for Desktops on the GOB-WAN.
Relocation of Assets & Utilities Management Unit.
Preparation of the CITO Sub-Office – a disaster recovery site.