System Administration

Meet the System Administrators Team

Caleb Pena

System Administrator I

Angel Ochoa

System Administrator II

Eiber Navarrete

System Administrator II

Oscar Borjas

System Administrator II

Alberto Gonzalez

System Administrator II

Kurt Evelyn

System Administrator II

Bernard Young

IT Technician I

 Roles and Responsibilities

Strategic planning
  • Maintain technical documentation of the operating systems in use.
  • Keep up to date on relevant and important technologies, such as disaster recovery methodologies.
  • Develop policies focusing on system security and documenting processes.
  • Implementation & management of innovative solutions.
  • Research, testing, and implementation of systems.
  • Procurement of system hardware.
Daily Activities
  • Installing, supporting, and maintaining servers and computer systems.
  • System maintenance – Applying operating system updates, patches, and configuration changes.
  • Managing system permissions and users accounts.
  • Analyzing system logs and identifying potential issues.
  • Troubleshooting and providing technical support.
  • Backup and disaster recovery.
  • Management of GOB DNS.
  • Controlling access to information and systems.
  • Virtualization.
  • Endpoint security.
  • Data loss prevention.
  • Monitoring of system performance, uptime, health.
  • Management of CITO Helpdesk System.
  • Azure management.
  • Authentication and authorization management.
  • Management of user accounts and passwords.
  • Hosting.
  • Physical security monitoring.
  • Configuration management.
  • Access rights review.


Government Internet Email

We provide internet emails for government employees that have rich features like all the popular email brands. This gives our public officers a secure government email account to communicate and makes communication professional. This also servers to show the contacts that the user is a certified employee of the ministry or department under which his domain falls under.

Web Hosting

CITO provides web hosting for government and third party websites. Servers are maintained by our knowledgeable and capable administrators on several different operating systems that include Windows and Linux environments.

Server Hosting Pricing

Note: Prices are per server.
Technician needed outside normal office hours has a hourly rate of $50.


  • Server Hosting


  • Server Hosting

 Previous Accomplishment(s)

  • Network migrations.
  • Server upgrades.
  • Backup solution implementations.
  • Email migrations.
  • Surveillance system implementations.
  • Migration of systems.
  • VMs Replication.
  • Replacement of EOL equipment.

 Current Project(s)

  • CITO Disaster Recovery Site.
  • Customs Disaster Recovery Site.
  • Mobile device management.
  • Mobile device encryption.
  • Upgrades of EOL systems.
  • Replacement of EOL equipment.
  • Expansion of hardware resources.
  • Defender for Endpoint.